Instructor:聽Wendy Martin
Suggested prior聽knowledge:聽None
Prerequisites: None
Semester(s) Offered: See course list
Course Description
This introductory course is designed to introduce the concepts, tools, and techniques used in managing and measuring quality and productivity in a business environment. Throughout the course, students will explore the principles of quality, including foundational concepts, as well as the implications of quality with respect to customers, the workforce, and processes. Additionally, students will learn to apply the tools and techniques associated with the quality sciences. Associated topics include statistical methods, design quality, measurement, control, process improvement, and Six Sigma. Finally, students will discover the basics of performance excellence management. Topics include the Baldrige Award criteria, strategic planning, leadership, and daily management.
In addition to the provided text, these topics will be explored through the examination of specific examples and case studies from modern companies in business today.
Skills and Knowledge Gained聽聽
Why should you take this course?聽
This course will equip you with foundational quality management principles and practical tools to improve organizational performance and competitive advantage in the modern business landscape.
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